Methods of filing complaints or consumer complaints

 

In accordance with Article 6 of the Law for Providing Services in Tourism Industry (NN 130/17) and Article 10 of the Consumer Protection Act (NN 41/14, 110/15), we would like to inform our customers that customer complaint on the quality of our services or products may be submitted: 

          Directly at the Agency

          Via mail to the following address: Spinčićeva 2D, 21000 Split, Croatia

          Via following fax number: +385 21 571 533 

          Via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

The customer is obliged to cooperate with the Agency in good faith to remove the causes of the complaint and to provide all relevant documentation needed for resolving the complaint.

 

When filing the complaint in writing, please provide the following information:

• First name and last name of the customer 

• Customer’s address

• Customer’s telephone

 

We guarantee that all personal information provided in the complaint will be archived according to the General Data Protection Regulation and will not be used for any other purposes.

The response to your complaint will be provided in writing within 15 days of the receipt of the complaint.

Headquarter

GALAXY TRAVEL d.o.o. , travel agency
Spinčićeva 2D, 21000 Split, Croatia
Tel : +385 21 571 535 Corporate
Fax : +385 21 571 533 All departments
ID CODE HR-AB-21-060306956
IATA CODE 75-3 2183 1
Head of office: Anita Mikelić

Travel Department

Tel : +385 21 571 534
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency number:
Cell : +385 91 9070 699

Marine Department / Ticketing

Tel : +385 21 571 536
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency number:
Cell : +385 91 2000 120

 

Copyright © 2016 Galaxy-Travel d.o.o. All Rights Reserved.