Methods of filing complaints or consumer complaints

Service consumer can file a complaint or a consumer complaint to the provided services directly within the Agency office, by the post office, email or telefax, and the Agency shall without any delay confirm the receipt of a complaint or a consumer complaint. The service consumer is obliged to cooperate with the Agency in good faith in order to remove complaints and to put at Agency's disposal all relevant documentation necessary to solve the complaint. The Agency is obliged to deliver its response in writings to the service consumer within 15 days of the receipt of the complaint or consumer complaint.

Headquarter

Spinčićeva 2D 21000, Split Croatia
Tel : +385 21 571 535 Corporate
Fax : +385 21 571 533 All departments
VAT/ID HR19969808813
IATA CODE 75-3 2183 1
Head of office: Anita Mikelić

Travel Department

Tel : +385 21 571 534
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency number:
Cell : +385 91 9070 699

Marine Department / Ticketing

Tel : +385 21 571 536
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency number:
Cell : +385 91 2000 120